Small spills might be manageable, but extensive damage, hidden moisture, or contaminated water requires professional tools and expertise. DIY efforts often miss trapped moisture behind walls or under flooring. It's safest to call in 123 Floor & Home for a thorough restoration.

Water damage should be handled within the first 24 to 48 hours. Delaying restoration can lead to mold growth, structural damage, and higher repair costs. Fast action protects your health and your home.

Start by shutting off the water source if possible to stop the flow. Avoid contact with standing water, especially if there’s a risk of contamination or electrical hazards. Call 123 Floor & Home immediately so our team can assess and begin mitigation quickly.

Most homeowner policies cover water damage from sudden, accidental causes like burst pipes. Damage from neglect or flooding may not be covered. 123 Floor & Home works directly with insurers to simplify your claims process.

Musty odors, bubbling paint, warped flooring, or mold spots may indicate hidden moisture. These signs often mean the damage has been present longer than you think. A professional inspection can reveal what’s going on beneath the surface.

Typical drying takes about 3–7 days depending on the severity of the damage. If reconstruction is needed, it may extend the timeline. Our team at 123 Floor & Home provides accurate estimates after assessing the scene.

We use commercial-grade dehumidifiers, air movers, moisture meters, and air scrubbers to dry and purify your space. This equipment ensures water is removed from not just the surface but also walls, subfloors, and air. The goal is complete moisture removal and contamination control.

Yes — mold can begin growing within 24–48 hours in damp areas. It thrives in hidden places like behind drywall or under flooring. That’s why prompt professional drying is essential.

No. Water damage is classified into categories based on contamination levels (clean, gray, or black water). Each type requires a specific approach — trust professionals like 123 Floor & Home to handle it correctly.

Absolutely. Water can warp floors, rot wood framing, and damage drywall and insulation. The longer it's left untreated, the more extensive the structural repairs may be.

It starts with an inspection, followed by water extraction, drying, and sanitization. Then repairs are made to any damaged materials. 123 Floor & Home handles the process from start to finish with expert care.

Depending on the severity and affected areas, you may be able to remain in your home. In cases of major damage or contamination, temporary relocation might be recommended. We’ll guide you through the safest and most convenient option.

Standing water can harbor harmful bacteria, viruses, and mold spores. Exposure can cause respiratory issues, allergies, and other health problems. That’s why it's critical to have water damage professionally treated.

Even after visible water is removed, moisture can linger in building materials. This leads to odors and potential mold growth. If smells persist, it's time to call 123 Floor & Home for a deeper restoration.

For fast, reliable, and compassionate service, call 123 Floor & Home. We offer 24/7 emergency water restoration and work hard to restore your space with professionalism and care. Your home is in good hands with our certified technicians.

Air fresheners may mask the odor temporarily but won't remove the particles causing the smell. True removal requires specialized equipment and professional-grade deodorizers. For lasting results, trust a certified smoke restoration team like 123 Floor & Home.

Smoke odors can last for weeks or even months without professional intervention. The smell clings to walls, insulation, furniture, and HVAC systems. Only deep cleaning and odor-neutralizing treatments can fully eliminate it.

Yes. Smoke particles can linger in the air and embed in porous surfaces, irritating your lungs and eyes. Prolonged exposure can trigger asthma, allergies, or more serious respiratory issues.

Smoke leaves behind microscopic particles that get trapped in fabrics, vents, insulation, and walls. These particles continue releasing odors over time. Heat and humidity can reactivate the smell if not properly removed.

Absolutely. Smoke and soot can circulate through your HVAC system, contaminating ductwork and spreading odor throughout your home. A thorough inspection and cleaning of your system may be required after a fire or smoke event.

No — smoke varies depending on the source. Protein smoke (from cooking), wet smoke (from low-burning fires), and dry smoke each leave behind different types of residue. Each requires a specific cleaning method to fully restore surfaces.

Hard surfaces, sealed wood, and some washable fabrics may be salvageable with proper cleaning. However, porous materials like insulation, drywall, and unsealed wood often need replacement. Our team can assess what can be restored.

Cleaning soot without proper knowledge can worsen staining or push particles deeper into surfaces. It’s best to avoid DIY methods with smoke or fire damage. Call 123 Floor & Home to ensure safe, effective restoration.

We use ozone treatments, thermal fogging, and hydroxyl generators to neutralize odors at the molecular level. These methods are safe, effective, and penetrate deep into materials. Surface cleaning alone won’t do the job.

Soot is a fine black residue made of carbon and other chemicals. It’s acidic and can damage electronics, stain surfaces, and harm your lungs if inhaled. Prompt cleanup by trained professionals is critical.

Yes. Lingering smoke odors or visible staining can significantly reduce property value. A documented restoration by professionals like 123 Floor & Home helps preserve your home’s integrity and marketability.

If cleaning doesn’t eliminate the odor, or the smell worsens with heat and humidity, it’s time for professional intervention. Lingering odors often indicate deeper contamination. We offer inspections to determine the best solution.

Yes, but it requires deep cleaning of all surfaces, air purification, and sometimes sealing of walls or replacement of contaminated materials. 123 Floor & Home has the tools and expertise to fully remediate tobacco-related damage.

Not always. Invisible smoke particles and odors can remain even after visual soot is gone. If you still smell smoke or feel irritation, there’s likely damage that hasn’t been addressed yet.

Call 123 Floor & Home. We’re trusted experts in smoke and odor restoration and are available 24/7 to respond quickly. Let us help restore your home, health, and peace of mind.

Mold thrives in damp, humid environments. Common causes include leaks, flooding, poor ventilation, or high indoor humidity. Addressing moisture is key to preventing mold from taking hold.

Signs of mold include a musty odor, visible black or green patches on walls, ceilings, or around plumbing. If you suspect mold but can't see it, a professional inspection is recommended to detect hidden growth.

Yes. Mold exposure can trigger allergic reactions, asthma symptoms, and respiratory issues—especially in children, the elderly, or those with weakened immune systems. Some molds, like black mold, produce toxins that can worsen health conditions.

Small surface mold on tile or grout can sometimes be handled with proper precautions. However, if the affected area is larger than 10 square feet or involves hidden growth, structural materials, or contamination in HVAC systems, professional remediation is strongly recommended. 123 Floor & Home is equipped to handle mold safely and effectively.

It depends on the policy and the cause of the mold. Sudden events like a pipe burst may be covered, but slow leaks or neglected maintenance usually are not. We can help you navigate insurance claims during the remediation process.

Bleach may remove surface stains, but it doesn’t penetrate porous materials like drywall or wood. In many cases, it can make the problem worse by adding moisture. For lasting results, contact trained professionals.

Avoid disturbing the area and do not try to clean it yourself. Mold can release spores into the air when agitated. Call 123 Floor & Home immediately for a safe and thorough inspection and cleanup.

Yes, if the underlying moisture problem isn’t addressed, mold will return. Our team not only removes mold but identifies and corrects the source to prevent future growth.

Mold can begin growing within 24–48 hours of moisture exposure. That's why acting fast is essential. Contact us for emergency response and early intervention.

Mildew typically appears as a white or gray powdery growth and is usually found on damp surfaces like shower tiles. Mold is often darker and can grow deeper into materials, making it harder to remove without professional help.

Yes. Over time, mold can weaken wood framing, destroy drywall, and damage flooring. Left untreated, it can compromise your home's structural integrity.

Our certified technicians use containment barriers, HEPA filtration, and antimicrobial treatments to safely remove mold. We follow strict industry protocols to ensure the job is done right and your home is safe.

In some cases, limited exposure is okay, but if the mold is widespread or toxic, it may be safer to leave during remediation. We’ll assess the risk and advise you on the best course of action.

Yes. Pets can be sensitive to mold, experiencing similar respiratory issues and skin irritation as humans. Keeping your home mold-free protects your whole family—including your pets.

Call 123 Floor & Home. We offer trusted, thorough mold inspections and remediation services backed by professional certifications and years of experience.

Trauma cleanup involves the safe and thorough removal of biohazards such as blood, bodily fluids, or infectious materials from a scene. This service is typically required after accidents, unattended deaths, suicides, or crime scenes, and must follow strict health and safety protocols.

Biohazard materials can carry pathogens like HIV, hepatitis, or harmful bacteria. Professional trauma cleanup ensures contaminants are completely removed and the affected area is fully sanitized and safe for use again.

Yes. Exposure to biohazards without proper training and personal protective equipment (PPE) can pose serious health risks. Always contact a licensed professional like 123 Floor & Home for safe cleanup.

Many insurance policies cover trauma cleanup, especially if it's related to an event like a crime or unattended death. We work directly with insurance providers to help simplify the claims process.

We offer 24/7 emergency response* and aim to arrive as quickly as possible to secure the scene, begin cleanup, and support those affected. Time is critical when it comes to both sanitation and emotional recovery.

It’s strongly discouraged. Trauma scenes are emotionally distressing and pose biological dangers. Our team at 123 Floor & Home is trained, equipped, and experienced to handle these situations with care and discretion.

Items that are too contaminated to be safely sanitized—like carpet, mattresses, or soft furnishings—are disposed of following biohazard protocols. We’ll walk you through what can be salvaged and what must be removed.

Yes. We are certified to clean and disinfect crime scenes, including blood removal and biohazard disposal. We work with law enforcement and families to restore the area respectfully and thoroughly.

Do not touch anything or attempt to clean the area. Leave immediately and call authorities if necessary—then contact 123 Floor & Home for professional biohazard cleanup.

Absolutely. We operate with the highest level of discretion and professionalism. Our vehicles are unmarked, and we respect the privacy of all clients and families involved.

Certified trauma cleaners must follow OSHA standards and possess training in biohazard handling, pathogen protection, and proper disposal methods. Our team meets all local, state, and federal regulations.

The timeframe depends on the size and nature of the scene. Most jobs can be completed within hours, but severe situations may take longer to ensure complete restoration.

Yes. We use professional-grade deodorization and air purification systems to eliminate strong, lingering odors. Our goal is to return the space to a clean, comfortable, and livable condition.

Yes. If a death goes unnoticed for a time, decomposition can pose severe health and odor risks. Our team handles such situations with compassion and technical expertise.

Call 123 Floor & Home. We’re trained, licensed, and available 24/7 to help restore safety and peace after traumatic events.

We provide full-service contracting for residential and light commercial projects, including repairs, remodels, rebuilds, and new construction. Whether you need a full home restoration or targeted structural work, we’ve got the experience and team to deliver.

Yes. 123 Floor & Home is fully licensed and insured in North Carolina. We meet all state and local requirements to ensure your project is compliant and protected.

If your project involves multiple trades—such as plumbing, electrical, flooring, or structural work—a general contractor can coordinate it all. We manage the entire process, so you don’t have to juggle separate subcontractors.

Absolutely. We have extensive experience working directly with insurance companies and can help streamline your claim and ensure all necessary repairs are included and approved.

Handymen typically handle small, isolated tasks, while general contractors manage larger-scale, multi-step projects. When your home needs structural repair or comprehensive restoration, a licensed contractor is the right choice.

We offer both. We can help design your space—whether it’s a new kitchen layout or complete rebuild—and then execute the construction with quality craftsmanship.

Just give us a call or fill out our contact form. We’ll schedule an on-site consultation to assess your needs, discuss options, and provide a detailed estimate.

Timelines vary depending on project size and scope. We’ll give you a projected schedule upfront and maintain consistent communication to ensure transparency throughout the process.

Yes—we specialize in both restoration and reconstruction. Our team is uniquely equipped to restore the structure and finish the job to pre-loss or better condition.

We provide general contractor services throughout Central North Carolina, including Mooresville, Statesville, Concord, and surrounding areas. If you're unsure whether you're in our service area, reach out—we're happy to help.

Yes. We offer full flooring solutions including tile, LVP, carpet, and hardwood. Flooring can be included in a broader restoration or construction job or booked as a standalone service.

We understand plans can evolve. If changes are requested during the project, we’ll communicate pricing and timeline impacts before moving forward to keep everything clear.

We use high-quality, durable materials that match your vision and budget. Whether you're looking for budget-conscious or high-end finishes, we’ll help you make the right selections.

Yes. We handle the permitting process and coordinate required inspections so your project remains compliant with local regulations and codes.

We bring a unique combination of restoration expertise and residential construction experience to every job. With a heart for helping and a reputation built on trust, we deliver more than just repairs—we restore peace of mind.